Peak Outdoor Training Terms and Conditions

Booking Conditions for Taster Day Activities

Full payment is required at the time of booking. In event of cancellation by you, a full refund will only be made if notice of 10 or more working days before the event is given.

Cancellation by you:

If you wish to cancel you must notify Peak Outdoor Training as soon as possible via email or post and make final confirmation this in writing by recorded delivery, fax or email. Depending upon the date your cancellation is received the following amounts will be retained:

Activities 5 days or more duration:
More than 41 days before the start: 20%
41-28 days before start: 40%
27-14 days before start: 60%
13-8 days before start: 80%
7-0 days before start: 100%

Activities less than 5 days duration:
More than 27 days before the start: 20%
27-14 days before start: 50%
14-0 days before start: 100%

Charges for accommodation upgrades and additional nights will only be refunded (less a £30 admin fee) if we are able to recover these charges from our suppliers. This may not be known until the activity programme takes place.

Participants able to find someone to take your place, or we can resell your place, you will receive a refund of any money paid, less an administration charge of £30 (or 20% of the full amount if lower).

Alterations

There is a charge of £30 per person (or 20% of the full amount if lower) for those wishing to change their booking to another trip more than 4 weeks prior to departure. Alterations after this date will be treated as cancellations and re-bookings. Independent and ‘Specially For You’ trips (self guided and private guided) and accommodation upgrades – an additional charge may be levied if we are unable to recover costs already incurred (for example accommodation deposits) from our suppliers.

Cancellation / Alteration by us:

We reserve the right to cancel and all activities are subject to a minimum group size, which, unless otherwise indicated, is six. If we cancel or make a major alteration to your trip we will inform you promptly and offer (a) a free transfer to a substitute or superior trip or (b) a free transfer to a substitute trip of lower quality plus a cash adjustment or (c) a full refund of any money prepaid. We advise not making non-refundable travel arrangements more than 4 weeks (2 weeks if less than 5 days duration) prior to departure. In the event of cancellation, our liability is limited to the amount of prepayment to Peak Outdoor Training. In the event of cancellation by us for reasons other than insufficient numbers or circumstances out of our control, we may offer compensation where appropriate.

Booking Conditions for UK Multi-Day Programmes

Courses and short activity programmes

Full payment is required at the time of booking. Payment can be made online of through completing the booking form.

Courses and Programmes over 2 days
A 20% deposit (including any single room supplement) plus any accommodation upgrade charge secures a booking .Payment of balance is due 6 weeks before prior to the course or programme commences.

If payment is not received by this date, you will be deemed to have cancelled and your deposit will be forfeited.

Methods of payment:

Online payment via paypal
Cash Cheque drawn on a British Bank
Sterling bank draft quoting your name

Safety:

Activities in the outdoors are potentially hazardous by their nature and individual participants must accept a certain element of risk. Our leaders / instructors are carefully vetted and are fully qualified for the activities they control. In the interests of safety you must agree to abide by the decisions of the leader / instructor. As we have no control over weather conditions, we reserve the right to alter routes accordingly. You MUST advise the leader / instructor if you suffer from any medical condition, or are taking any medication, which may affect your ability to undertake the activity chosen. People whose fitness or ability is clearly at variance with that required for the grade of trip may be asked to make alternative arrangements (at their own expense) in order to allow the programme to proceed as planned. Individuals who are under the influence of alcohol or drugs will not be allowed to participate in activities. In addition, where behaviour becomes unacceptable through alcohol or drugs or for any other reason, adversely affecting the ambience of the group, individuals can be asked to make alternative arrangements, or leave the trip at their own expense. Incidents involving participants during the course of the activities resulting in injury should be reported to the group leader, recorded at the time on an accident form, and signed by the injured person or their representative, and a witness.

Feedback, comments and complaints:

Our feedback questionnaires are available at the end of any programme or activity. These help use to maintain our high quality standards, improving our activities, and introducing new ones. In the unlikely event of having a concern or complaint during your trip, please make your views known immediately to the staff in charge, who will act appropriately to try to resolve the situation straight away. Failure to do so may compound the situation and could lead to your claim being reduced or rejected. Should it not be possible to resolve your problem immediately, you may contact Alan Little (company director) as soon as possible after the activity or programme, giving full details. Delay in so doing may lead to an inability to substantiate your claim.

Competition Terms and Conditions

1. By entering the competition, competitors agree to be bound by the rules and by any other requirements set out in the promotional material.
2. The closing date for entry is December 9th 2009. After this time the competition is closed and no entries will be accepted.
3. The winner will be notified by email by December 10th 2009.
4. Proof of submitting details is not proof of entry.
5. This competition is open to all residents of the UK, except employees of Peak Outdoor Training Limited and their immediate families and anyone else connected with the creation and administration of the competition.
6. The peakoutdoortraining.co.uk web master’s decision is final and no correspondence will be entered into.
7. The prize is non-transferable and no cash alternative will be offered.
8. All information obtained from sent entries will be used solely by Peak Outdoor Training Limited.
9. Only one entry per person. Spammers and multiple entries will be disqualified.

Peak Outdoor Training will not be liable for any loss, damage or expense resulting any unforeseen circumstance out with the control of the company.

Bookings are accepted on the basis of the above conditions.