Peak Outdoor Training is a trading name of Cycle Britain Limted. Company number 04776346. Registered offcie address 1 Market Street, Whaleybirdge High Peak, Sk23 7AA
Booking Conditions for Activities
Full payment is required at the time of booking unless by prior arrangement . In event of cancellation by you the cancellation terms and conditions are provided below.
Bank Details are below for payment
Cycle Britain Limited
Sort code 30 90 80
Account number 32322568
Bookings through agents are also subject to the terms and conditions below.
Cancellation by you:
If you wish to cancel you must notify Peak Outdoor Training/Cycle Britain Limited as soon as possible via email or post and make final confirmation this in writing by recorded delivery, or email. Depending upon the date your cancellation is received the following amounts will be retained:
Activities 5 days or more duration:
More than 41 days before the start: 20%
41-28 days before start: 40%
27-14 days before start: 60%
13-8 days before start: 80%
7-0 days before start: 100%
Activities less than 5 days duration:
More than 41 days before the start: 20%
41-28 days before start: 40%
27-14 days before start: 60%
13-8 days before start: 80%
7-0 days before start: 100%
Alterations
There is a charge of up to £30 per person for changes to activities. An additional charge may be levied if we are unable to recover costs already incurred from our suppliers.
Cancellation / Alteration by us:
We reserve the right to cancel and all activities are subject to a minimum group size, which, unless otherwise indicated, is eight. If we cancel or make a major alteration to your trip we will inform you promptly and offer (a) a free transfer to a substitute or superior trip or (b) a free transfer to a substitute trip of lower quality plus a cash adjustment or (c) a full refund of any money prepaid. We advise not making non-refundable travel arrangements more than 4 weeks (2 weeks if less than 5 days duration) prior to departure. In the event of cancellation, our liability is limited to the amount of prepayment to Cycle Britain Trading as Peak Outdoor Training. In the event of cancellation by us for reasons other than insufficient numbers or circumstances out of our control, we may offer compensation where appropriate.
Methods of payment:
Credit card
Online payment via paypal
Cash Cheque drawn on a British Bank
Sterling bank draft quoting your name
Safety:
Activities in the outdoors are potentially hazardous by their nature and individual participants must accept a certain element of risk. Our leaders / instructors are carefully vetted and are fully qualified for the activities they control. In the interests of safety you must agree to abide by the decisions of the leader / instructor. As we have no control over weather conditions, we reserve the right to alter routes accordingly. You MUST advise the leader / instructor if you suffer from any medical condition, or are taking any medication, which may affect your ability to undertake the activity chosen. People whose fitness or ability is clearly at variance with that required for the grade of trip may be asked to make alternative arrangements (at their own expense) in order to allow the programme to proceed as planned. Individuals who are under the influence of alcohol or drugs will not be allowed to participate in activities. In addition, where behaviour becomes unacceptable through alcohol or drugs or for any other reason, adversely affecting the ambience of the group, individuals can be asked to make alternative arrangements, or leave the trip at their own expense. Incidents involving participants during the course of the activities resulting in injury should be reported to the group leader, recorded at the time on an accident form, and signed by the injured person or their representative, and a witness.
Equipment
Please note that we do not provide personal clothing or footwear. We can however provide free advice on the personal clothing required for participation on the outdoor events we run.
Feedback, comments and complaints:
Our feedback questionnaires are available at the end of any programme or activity. These help use to maintain our high quality standards, improving our activities, and introducing new ones. In the unlikely event of having a concern or complaint during your trip, please make your views known immediately to the staff in charge, who will act appropriately to try to resolve the situation straight away. Failure to do so may compound the situation and could lead to your claim being reduced or rejected. Should it not be possible to resolve your problem immediately, you may contact Alan Little (company director) as soon as possible after the activity or programme, giving full details. Delay in so doing may lead to an inability to substantiate your claim.
Cycle Britain Limited Peak Outdoor Training will not be liable for any loss, damage or expense resulting any unforeseen circumstance out with the control of the company.
Bookings are accepted on the basis of the above conditions.
